Fantastic Customer Service
Duration: 1 day
Who should attend: This course is ideal for everyone who meets or speaks to customers.
Summary: Satisfied customers just aren't good enough to survive today's competitive market place.What are really needed are delighted customers, who feel a bond with your company. This presentation shows your team how to create delighted customers.
Delegates learn how to deliver world-class levels of customer service to create additional business opportunities and improved job satisfaction.
Key topics
- The curse of the nice customer
- The value of lifetime customers
- The profits and losses from customer service
- The Aladdin's Lamp test of employee commitment
- The + 1 route to delighted customers
- The amazing power of recovery
- Managing customer perceptions
- The key cause of lost customers and how to avoid it
Qualification: On completion of the course delegates are presented with a certificate of attendance and achievement.
