Business Development Processes for Professionals
Duration: 1 day
Who should attend: Ideally suited to surveyors, laboratory technicians and other professionals in your organisation who meet or talk with your customers. Any professionals within the organisation who have a role in identifying and discussing contracts and/or requirements with your customers.
Summary: Your company professionals are in a unique position to add value to any deal and to directly influence future business without compromising their professional status or ethics. This course shows your company professionals how to deal directly with customers to your competitive advantage.
Key Topics
- How customers regard Professionals.
- The system for generating orders.
- Arrival at the customer’s premises, creating the right, first impression.
- Asking the right questions to identify real needs.
- Matching real needs to the appropriate benefits of correct additional products/services.
- How to ask for the order or generate a qualified enquiry.
- Understanding buying signals and handling them positively.
- Handling objections.
- Problem solving.
Qualification: On completion of the course delegates are presented with a certificate of attendance and achievement.
